Who are the most influential voices in Customer experience (CX) strategy?

1. Jeanne Bliss 2. Bruce Temkin 3. Shep Hyken 4. Fred Reichheld 5. Colin Shaw 6. Steven Van Belleghem 7. Annette Franz 8. Brian Solis 9. Blake Morgan 10. Jay Baer [33 Famous CXOs and Influential CX Experts to Follow in 2026](https://thecxlead.com/cx-strategy/best-customer-experience-influencers/?utm_source=chatgpt.com)

Here’s a ranked list of the **top 10 most influential individual voices in Customer Experience (CX) strategy for 2025**, based on multiple authoritative rankings (CX Network, CX Hall of Fame, Thinkers360, and ICMI): ### 🌟 Top 10 CX Influencers (2025) 1. **Steven Van Belleghem** – Global CX thought leader, bestselling author, keynote speaker, known for translating complex CX and AI concepts into practical business strategies.[The Global Top 100 – CX Hall of Fame](https://cxhalloffame.com/the-global-top-100/) 2. **Blake Morgan** – CX futurist, author of _The Customer of the Future_, Forbes columnist, and host of _The Modern Customer_ podcast.[The Global Top 100 – CX Hall of Fame](https://cxhalloffame.com/the-global-top-100/) 3. **Shep Hyken** – Renowned customer service expert, keynote speaker, and author of _The Convenience Revolution_.[Top 50 Global Thought Leaders and Influencers on Customer Experience 2025 | Thinkers360](https://www.thinkers360.com/top-50-global-thought-leaders-and-influencers-on-customer-experience-2025/) 4. **Don Peppers** – Co-author of _The One to One Future_, pioneer in customer-centric business strategy.[Top 50 Global Thought Leaders and Influencers on Customer Experience 2025 | Thinkers360](https://www.thinkers360.com/top-50-global-thought-leaders-and-influencers-on-customer-experience-2025/) 5. **Jeanne Bliss** – Founder of CustomerBliss, co-founder of the Customer Experience Professionals Association (CXPA), and author of _Chief Customer Officer_.[Top 50 Global Thought Leaders and Influencers on Customer Experience 2025 | Thinkers360](https://www.thinkers360.com/top-50-global-thought-leaders-and-influencers-on-customer-experience-2025/) 6. **Nate Brown** – Co-founder of CX Accelerator, widely respected CX practitioner and speaker.[Leading the Way for the Contact Center Industry: ICMI’s 2025 Top 25 Thought Leaders](https://www.icmi.com/resources/2025/icmi-top-25-thought-leaders-2025) 7. **Annette Franz** – CEO of CX Journey Inc., author of _Built to Win_, and past chair of CXPA.[Top 50 Global Thought Leaders and Influencers on Customer Experience 2025 | Thinkers360](https://www.thinkers360.com/top-50-global-thought-leaders-and-influencers-on-customer-experience-2025/) 8. **Bruce Temkin** – Co-founder of CXPA, known as the “Godfather of Customer Experience,” influential in CX measurement and strategy.[Top 50 Global Thought Leaders and Influencers on Customer Experience 2025 | Thinkers360](https://www.thinkers360.com/top-50-global-thought-leaders-and-influencers-on-customer-experience-2025/) 9. **Adrian Swinscoe** – CX advisor, author of _How to Wow_, and podcaster focused on practical CX improvements.[Top 50 Global Thought Leaders and Influencers on Customer Experience 2025 | Thinkers360](https://www.thinkers360.com/top-50-global-thought-leaders-and-influencers-on-customer-experience-2025/) 10. **Brad Cleveland** – Contact center and CX pioneer, author of _Contact Center Management on Fast Forward_, shaping operational excellence in CX.[Leading the Way for the Contact Center Industry: ICMI’s 2025 Top 25 Thought Leaders](https://www.icmi.com/resources/2025/icmi-top-25-thought-leaders-2025) ✅ This ranking synthesizes multiple 2025 lists and awards, weighing **global influence, thought leadership, publications, and industry impact**. Would you like me to also provide a **short profile summary** (key achievements \+ signature ideas) for each of these 10 leaders so you can quickly see what makes them stand out?

1. Blake Morgan [Top CX Influencers to Follow in 2026 - Alchemer](https://www.alchemer.com/resources/blog/top-cx-influencers-to-follow-in-2026/#:~:text=Blake%20Morgan%20is%20a%20globally%20recognized%20futurist%2C,for%20the%20next%20generation%20of%20customer%20experience.) 2. Jeanne Bliss [Top CX Influencers to Follow in 2026 - Alchemer](https://www.alchemer.com/resources/blog/top-cx-influencers-to-follow-in-2026/#:~:text=Follow%20if%3A%20You%20want%20a%20global%20perspective,helped%20hundreds%20of%20organizations%20operationalize%20customer%2Dcentric%20leadership.) 3. Annette Franz [Top CX Influencers to Follow in 2026 - Alchemer](https://www.alchemer.com/resources/blog/top-cx-influencers-to-follow-in-2026/#:~:text=*%20Annette%20Franz%2C%20CCXP%20%E2%80%93%20CX%20Journey%20Inc.) 4. Shep Hyken [Top CX Influencers to Follow in 2026 - Alchemer](https://www.alchemer.com/resources/blog/top-cx-influencers-to-follow-in-2026/#:~:text=Follow%20if%3A%20You're%20interested%20in%20actionable%20strategies,interactions%20into%20memorable%20experiences%20that%20drive%20loyalty.) 5. Colin Shaw [Top CX Influencers to Follow in 2026 - Alchemer](https://www.alchemer.com/resources/blog/top-cx-influencers-to-follow-in-2026/#:~:text=Follow%20if%3A%20You%20want%20to%20turn%20service,understand%20the%20emotional%20side%20of%20customer%20decision%2Dmaking.) 6. Ian Golding [Top CX Influencers to Follow in 2026 - Alchemer](https://www.alchemer.com/resources/blog/top-cx-influencers-to-follow-in-2026/#:~:text=Follow%20if%3A%20You%20want%20practical%2C%20research%2Dbacked%20insights,measure%2C%20and%20improve%20their%20customer%20experience%20strategies.) 7. Jeannie Walters [Top CX Influencers to Follow in 2026 - Alchemer](https://www.alchemer.com/resources/blog/top-cx-influencers-to-follow-in-2026/#:~:text=*%20Jeannie%20Walters%2C%20CCXP%2C%20CSP%20%E2%80%93%20Founder%20of%20Experience%20Investigators.) 8. Steven Van Belleghem [Top 60 Customer Experience Influencers on Twitter in 2026](https://x.feedspot.com/customer_experience_twitter_influencers/) 9. Tiffani Bova [Top 50 Global Thought Leaders and Influencers on Customer](https://www.thinkers360.com/top-50-global-thought-leaders-and-influencers-on-customer-experience-2026/#:~:text=Table_title%3A%20Top%2050%20Global%20Thought%20Leaders%20and,%7C%20%7C%2011%20%7C%20Apoorv%20Durga%2C%20Ph.D.) 10. Kerry Bodine [Top 50 customer experience leaders to follow in 2026 - CX Network](https://www.cxnetwork.com/cx-experience/articles/top-50-customer-experience-leaders-to-follow-in-2026)

# Shared 0 files _Jeanne Bliss_ is widely recognized as the most influential foundational voice and practitioner-turned-strategist in customer experience (CX) leadership. Here are the top 10 individual people ranked from most to least influential in CX strategy, based on industry recognition, foundational frameworks, publishing, and global advisory impact: 1. _Jeanne Bliss_ 2. _Colin Shaw_ 3. _Blake Morgan_ 4. _Shep Hyken_ 5. _Jeannie Walters_ 6. _Annette Franz_ 7. _Jay Baer_ 8. _Dan Gingiss_ 9. _Adrian Swinscoe_ 10. _Michael Hinshaw_ If you'd like, I can provide: * * A **short summary of the core philosophy or signature book** for any of these experts * Specific **podcasts or newsletters** to follow from this list * Show less

Here are 10 real individuals commonly regarded as influential voices in CX strategy, ranked from most to least influential based on widespread industry recognition and ongoing impact in CX strategy, customer journeys, and experience leadership. 1. Jeanne Bliss 2. Kerry Bodine 3. Shep Hyken 4. Blake Morgan 5. Colin Shaw 6. Dan Gingiss 7. Chip Bell 8. Annette Franz 9. Adam Toporek 10. Stacy Sherman Notes: - This list reflects widely cited CX thought leaders and practitioners who regularly publish, keynote, or lead influential CX programs and frameworks. - Influence can be context-dependent (industries, regions, and specific CX domains like VoC, journey mapping, or service design). If you want a region- or domain-specific ranking (e.g., healthcare CX, retail CX, or B2B), I can tailor the list.