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    Blake Morgan

    Blake Morgan is a customer experience keynote speaker, bestselling author, and futurist, also known as 'The Queen of Customer Experience'

    #4 Customer experience (CX) strategy#13 Customer Advocacy
    30CiteRank

    Last updated 11 Nov 2026 · Named in 36 answers across 5 engines
    Bing AI Mode starts a separate baseline. Copilot remains a separate public engine and keeps its history; changes across the switch are not like-for-like growth.

    How AI engines see them

    Recognized by 5 of 5 measured engines. Updated 2026-10-26

    The engines agree that Blake Morgan is a customer experience futurist, keynote speaker and author, with books including The Customer of the Future and The 8 Laws of Customer-Focused Leadership, and a podcast called The Modern Customer. ChatGPT adds her distinction between customer success and customer service, and Copilot adds her teaching at Columbia University and UC San Diego. Gemini and Google AI Mode say Meta called her the Queen of CX. All five engines name her. The pages cited most are blakemichellemorgan.com, speaker bureau sites and podcasts.apple.com.

    • ChatGPTNamed in 6 answers

      ChatGPT describes her as a customer experience thought leader, keynote speaker, author and founder of CXOHouse who separates proactive customer success from reactive customer service.

      Known for
      • customer experience work
      • customer success versus service distinction
      • The Customer of the Future
    • GeminiNamed in 9 answers

      Gemini describes her as a customer experience futurist, keynote speaker and author titled The Queen of CX by Meta, who also uses a framework called WAYS.

      Known for
      • customer experience strategy
      • WAYS framework
      • The Modern Customer Podcast
    • Google AI ModeNamed in 9 answers

      Google AI Mode describes her as a customer experience authority, keynote speaker and futurist, called The Queen of CX by Meta, focused on removing friction for customers.

      Known for
      • customer experience strategy
      • The 8 Laws of Customer-Focused Leadership
      • The Customer of the Future
    • PerplexityNamed in 6 answers

      Perplexity says she is a customer experience futurist, keynote speaker and author who runs CXOHouse, hosts The Modern Customer Podcast and has advised Fortune 100 companies.

      Known for
      • customer-centric strategy design
      • advising Fortune 100 companies
    • Bing AI ModeNot named

      No description yet.

    • CopilotNamed in 6 answers

      Copilot describes her as a customer experience futurist, keynote speaker and author of bestselling books, who guest lectures at universities and hosts The Modern Customer Podcast.

      Known for
      • customer-first culture
      • The 8 Laws of Customer-Focused Leadership
      • The Customer of the Future

    Top Segments

    • #4Customer experience (CX) strategyof 45
      Named in 23 answers
    • #13Customer Advocacyof 58
      Named in 14 answers

    Top URLs

    1. 1
      Top CX Influencers to Follow in 2026 - Alchemer
      alchemer.com25 citations
    2. 2
      Top 30 CX Influencers
      thecxlead.com10 citations
    3. 3
      Top 50 CX leaders 2026
      cxnetwork.com8 citations

    Prompts where Blake is named

    Run now opens the answer page for that prompt.

    • Who should I follow to learn about Customer experience (CX) strategy?

      Named by 4 engines

    • Who should I follow to learn about customer advocacy?

      Named by 1 engines

    • Who are the most influential voices in Customer marketing & advocacy?

      Named by 1 engines

    Track Blake

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