Skip to main content

    Colin Shaw

    Colin Shaw is a customer experience influencer, best-selling author, and podcast host, co-hosting The Intuitive Customer podcast.

    #8 Customer experience (CX) strategy#26 Retention
    24CiteRank

    Last updated 11 Nov 2026 · Named in 19 answers across 5 engines
    Bing AI Mode starts a separate baseline. Copilot remains a separate public engine and keeps its history; changes across the switch are not like-for-like growth.

    How AI engines see them

    Recognized by 5 of 5 measured engines. Updated 2026-09-19
    • ChatGPTNamed in 2 answers

      He founded Beyond Philosophy, a consultancy focused on customer experience strategy.

    • GeminiNamed in 8 answers

      He founded Beyond Philosophy LLC in 2002.

    • Google AI ModeNamed in 3 answers

      He established Beyond Philosophy in 2002.

    • PerplexityNamed in 3 answers

      He founded the CX consultancy Beyond Philosophy in 2002.

    • Bing AI ModeNot named

      No description yet.

    • CopilotNamed in 3 answers

      He is the founder and CEO of Beyond Philosophy LLC.

    Top Segments

    • #8Customer experience (CX) strategyof 45
      Named in 14 answers
    • #26Retentionof 46
      Named in 7 answers

    Top URLs

    1. 1
      Top CX Influencers to Follow in 2026 - Alchemer
      alchemer.com12 citations
    2. 2
      Top 50 CX leaders 2026
      cxnetwork.com6 citations
    3. 3
      Top 50 Global Thought Leaders and Influencers on Customer Experience 2026
      thinkers360.com6 citations

    Prompts where Colin is named

    Run now opens the answer page for that prompt.

    • Who should I follow to learn about Customer experience (CX) strategy?

      Named by 2 engines

    Track Colin

    Follow Colin's measured AI visibility and see the questions where they rank.