What are the top customer experience CX consulting firms?
Asked "What are the top customer experience CX consulting firms?", Perplexity, Gemini, Google AI Mode, ChatGPT and Copilot named 25 distinct names across 5 answers on September 9, 2026, and 11 of them in two or more answers.
11 of 25 names confirmed · named in 2 or more of 5 answers · asked September 9, 2026 · 5 engines
The top CX consulting firms include Accenture, Bain & Company, Capgemini Invent, Deloitte, EY, Forrester, McKinsey & Company, and PwC, with each firm having its own strengths and specialties in areas such as strategy, design, technology implementation, and data-driven approaches. These firms are widely recognized for their expertise in customer experience transformation, digital transformation, and customer strategy. The best firm for a particular company depends on its specific needs, such as end-to-end CX transformation, deep data-driven strategy, or a strong emphasis on customer journeys and human-centered approaches.
- 1Bain & Companynamed in 5 of 5 answers
- 2McKinsey & Companynamed in 5 of 5 answers
- 3Boston Consulting Groupnamed in 4 of 5 answers
- 4PwCnamed in 4 of 5 answers
- 5KPMGnamed in 4 of 5 answers
- 6Accenturenamed in 3 of 5 answers
- 7Deloittenamed in 3 of 5 answers
- 8Accenture Songnamed in 2 of 5 answers
- 9Capgemini Inventnamed in 2 of 5 answers
- 10Deloitte Digitalnamed in 2 of 5 answers
- 11TTEC Digitalnamed in 2 of 5 answers
- 12EYnamed in 1 of 5 answersone answer
- 13Forresternamed in 1 of 5 answersone answer
- 14Vivaldi Groupnamed in 1 of 5 answersone answer
- 15Concentrixnamed in 1 of 5 answersone answer
- 16Foundevernamed in 1 of 5 answersone answer
- 17TTECnamed in 1 of 5 answersone answer
- 18Genpactnamed in 1 of 5 answersone answer
- 19Concentrix Catalystnamed in 1 of 5 answersone answer
- 20Publicis Sapientnamed in 1 of 5 answersone answer
- 21Capgemininamed in 1 of 5 answersone answer
- 22Prophetnamed in 1 of 5 answersone answer
- 23Slalomnamed in 1 of 5 answersone answer
- 24West Monroenamed in 1 of 5 answersone answer
- 25Liveworknamed in 1 of 5 answersone answer
The full measurement
- The position each of the 5 engines gave all 25 names.
- How many of the 5 answers named each of them.
- 50 sampled observations behind this ranking, and where the engines disagree.
- Fan-out — the query each engine actually searched.
- Every citation, and the sources nobody cited.