Is customer retention the same as churn?

Not measured — no engine answer has been captured on this question yet. That is different from the engines answering and naming nobody.

1 of 7 names confirmed · named in 2 or more of 5 answers · 0 engines

Retention and churn are related but not the same thing, as they measure opposite behaviors of a customer base over a given period, with retention focusing on customers who stay and churn focusing on customers who leave. They are mathematical opposites, with retention rate being the percentage of customers kept and churn rate being the percentage of customers lost. The two metrics are complementary and add up to 100%.

1Stripenamed in 2 of 5 answers
2RetentionChecknamed in 1 of 5 answersone answer
3MetricGennamed in 1 of 5 answersone answer
4Joynamed in 1 of 5 answersone answer
5Churn.ionamed in 1 of 5 answersone answer
6Churnmisernamed in 1 of 5 answersone answer
7Calculatenamed in 1 of 5 answersone answer

LOCKED

The full measurement

The position each of the 5 engines gave all 7 names.
How many of the 5 answers named each of them.
Where the engines disagree, and by how much.
Fan-out — the query each engine actually searched.
Every citation, and the sources nobody cited.

UNLOCK