Lori Bradshaw is a customer experience expert who focuses on the intersection of CX and AI. She provides advice on how to use AI to improve customer experiences and increase customer choice and flexibility.
Lori Bradshaw's voice is distinctive in its focus on the intersection of customer experience, technology, and leadership. She pushes the angle of using innovation to improve efficiency and service, as seen in her post about partnering with Cresta to evolve guest care. Her concrete examples and personal anecdotes set her apart from generic peers.
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