Who are the most influential voices in Customer success?

1. Nick Mehta 2. Lincoln Murphy 3. Dan Steinman 4. Donna Weber 5. Rav Dhaliwal 6. Kristi Faltorusso 7. Wayne McCulloch 8. Ashvin Vaidyanathan 9. Emilia D’Anzica 10. Jeff Toister [Top 25 Customer Success Voices of 2026 - The CS Pulse](https://thecspulse.com/voices/?utm_source=chatgpt.com)

**Top 10 most influential voices in Customer Success (ranked 2025):** 1. **Scott Cohen** – VP, Solution Engineering & Customer Success, Mixpanel 2. **Luke Ferrel** – Global Head of Customer Success, Deel 3. **Kristi Faltorusso** – Chief Customer Officer, ClientSuccess 4. **Jay Nathan** – Partner & Co-founder, GreenShoot Innovation & Churkey 5. **Maranda Dziekonski** – VP of Customer Success, ID.me 6. **Mary Poppen** – President & Chief Customer Officer, Hrizons 7. **Jan Young** – Founder & Chief Customer Officer, JanYoungCX 8. **Irit Eizips** – Chief Customer Officer & CEO, CSM Practice 9. **Jeff Breunsbach** – Director of Strategic Customer Success, Spring Health 10. **Ziv Peled** – Chief Customer Officer, AppsFlyer ### Why these individuals stand out * **Scott Cohen** and **Luke Ferrel** were recognized as GTM10 Award winners in 2025 for redefining enterprise-level customer success strategies, particularly through AI-driven engagement and retention programs. * **Kristi Faltorusso** is widely cited as one of the most influential thought leaders, consistently sharing frameworks and practical playbooks that shape CS teams globally. * **Jay Nathan** and **Jeff Breunsbach** are co-founders of major CS communities and consulting practices, amplifying their influence through education and mentorship. * **Maranda Dziekonski** and **Mary Poppen** are known for scaling CS operations in high-growth SaaS companies, with strong reputations for leadership impact. * **Jan Young** and **Irit Eizips** are recognized for their contributions to CS education, coaching, and consulting, helping organizations mature their CS practices. * **Ziv Peled** has built a reputation as a practitioner who successfully aligns CS with measurable business outcomes at AppsFlyer. ### Key considerations * This ranking synthesizes multiple 2025 award lists and influencer roundups, including **GTM10 Awards**, **Customer Success Thought Leadership Awards**, and **LinkedIn influencer lists**. * Influence here is measured by **thought leadership, community impact, and innovation in CS practices**, not just corporate title. * While many other professionals are making significant contributions, these ten consistently appear across multiple authoritative lists and are widely cited as shaping the future of Customer Success.[Customer - GTM10 Awards](https://thegtm10.com/winners/cs/)[25 SaaS Customer Champions to Watch Out For in 2025](https://sprouts.ai/blog/saas-customer-champions-to-watch-out)[Top CS Influencers to Follow on LinkedIn in 2025](https://www.matik.io/blog/top-cs-influencers-to-follow-on-linkedin-in-2025)[Discover the Customer Success Professionals Making the Biggest Impact in 2025 | SuccessCOACHING](https://successcoaching.co/blog/discover-the-customer-success-professionals-making-the-biggest-impact-in-2025) Would you like me to also highlight **emerging voices** (rising stars) who are likely to become top influencers in the next few years?

Here are the top 10 individual people recognized as the most influential voices and thought leaders in the field of Customer Success, ranked in descending order from most to least influential based on industry impact, framework development, thought leadership, and community reach: 1. **Nick Mehta** [The Top 10 Customer Success Metrics Investors Care About in 2025](https://www.youtube.com/watch?v=a8E7eW36Etk) 2. **Lincoln Murphy** [The Power of Desired Outcomes in Customer Success with Lincoln](https://www.youtube.com/watch?v=cBwnUup8XLo) 3. **Kristi Faltorusso** [Kristi Faltorusso | Customer Success Consultant](https://www.kristifaltorusso.com/) 4. **Dan Steinman** 5. **Maranda Dziekonski** [Top Customer Success Influencers to Watch in 2025 - Matik](https://www.matik.io/blog/top-customer-success-influencers-to-watch-in-2025#:~:text=*%20%2D%20Jeff%20Breunsbach%20%2D%20Co%2DFounder%20at,%2D%20Markus%20Rentsch%20%2D%20CEO%20at%20Remark%2Dable.) 6. **Irit Eizips** [Top Customer Success Influencers to Watch in 2025 - Matik](https://www.matik.io/blog/top-customer-success-influencers-to-watch-in-2025#:~:text=*%20%2D%20Elizabeth%20Italiano%20%2D%20Founder%20%26,Customer%20Officer%20%26%20CEO%20at%20CSM%20Practice.) 7. **Emilia D'Anzica** [Top Customer Success Influencers to Watch in 2025 - Matik](https://www.matik.io/blog/top-customer-success-influencers-to-watch-in-2025#:~:text=*%20%2D%20Elizabeth%20Italiano%20%2D%20Founder%20%26,Customer%20Officer%20%26%20CEO%20at%20CSM%20Practice.) 8. **Jay Nathan** [Top Customer Success Influencers to Watch in 2025 - Matik](https://www.matik.io/blog/top-customer-success-influencers-to-watch-in-2025#:~:text=*%20%2D%20Greg%20Daines%20%2D%20CEO%20at,%2D%20VP%20of%20Customer%20Experience%20at%206sense.) 9. **Anika Zubair** [Top Customer Success Influencers to Watch in 2025 - Matik](https://www.matik.io/blog/top-customer-success-influencers-to-watch-in-2025#:~:text=*%20%2D%20Alex%20Turkovic%20%2D%20Sr.%20Director%2C,Founder%20%26%20Chief%20Listening%20Officer%20at%20BobLondon.co.) 10. **Jeff Breunsbach** [Top Customer Success Influencers to Watch in 2025 - Matik](https://www.matik.io/blog/top-customer-success-influencers-to-watch-in-2025#:~:text=*%20%2D%20Greg%20Daines%20%2D%20CEO%20at,%2D%20VP%20of%20Customer%20Experience%20at%206sense.)

# Shared 0 files Based on industry contribution, community recognition, leadership, and thought leadership in the B2B SaaS and Customer Success (CS) spaces, here are the top 10 most influential individual voices in Customer Success, ranked from most to least influential: 1. ** _Nick Mehta_** (CEO of Gainsight, co-author of _Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue_) 2. **_Lincoln Murphy_** (Founder of Sixteen Ventures and pioneer early evangelist of Customer Success frameworks) 3. **Kristi Faltorusso** (Chief Customer Officer at ClientSuccess and prominent industry speaker/educator) 4. **_Dan Steinman_** (Co-author of _Customer Success_ and former CCO of Gainsight, instrumental in defining operational CS) 5. **_Wayne McCulloch_** (Customer Success executive, author of _The Seven Pillars of Customer Success_ , and global leader at Gainsight) 6. **Maranda Dziekonski** (Renowned CS executive, advisor, and organizer of major industry influencer rankings) 7. **_Donna Weber_** (Customer onboarding expert, speaker, and author of _Onboarding Matters_) 8. **_Kristen Hayer_** (Founder and CEO of The Success League, longtime strategist and podcast host) 9. **_Daphne Costa Lopes_** (Head of Customer Success, community builder, and prolific digital voice on modern CS operations) 10. **_Anika Zubair_** (VP of Customer Success and influential community mentor/educator) [⭐️ THE TOP 25 CUSTOMER SUCCESS INFLUENCERS OF 2025 ⭐️ Holy smokes --- thank you to all those that pinged me and told me they nominated me for this award. It really means a lot. Congratulations to… | Maranda Dziekonski (she/her) | 79 comments](https://www.linkedin.com/posts/marandaanndziekonski_the-top-25-customer-success-influencers-activity-7384274202159190016-MsR0)[10 Customer Success Influencers to Follow in 2023 - Matik](https://www.matik.io/blog/customer-success-influencers-to-follow-in-2023)[Top 10 best customer success books in 2025](https://www.youtube.com/watch?v=_oOx398UR38&t=32)[The Power of Desired Outcomes in Customer Success with](https://www.youtube.com/watch?v=cBwnUup8XLo&t=295)[Rick Adams has been awarded one of Top 25 CS Influencers](https://practicalcsm.com/rick-adams-has-been-awarded-one-of-top-25-cs-influencers-of-2022/) If you would like, I can provide: * A breakdown of the **key books and frameworks** published by these leaders * Specific **podcasts or channels** where you can follow their ongoing content Let me know how you'd like to **proceed**!

Top 10 real individuals commonly cited as influential voices in Customer Success, ranked from most to least influential (based on visibility across industry lists, speaking engagements, and leadership roles): 1. Nick Mehta 2. Lincoln Murphy 3. Jill Rowley 4. Jason White 5. Des Traynor 6. Tom Wilson 7. Jason Lemkin 8. Ashvin Vora 9. Ed Valaitis 10. Rastine Habers If you’d like, I can tailor this list to a specific region, sector (SaaS, services, etc.), or criteria (speaking appearances, thought leadership content, leadership roles).