Skip to main content

    Kristi Faltorusso

    Kristi Faltorusso is a prominent Customer Success leader and one of the most visible CS leaders on LinkedIn, frequently writing about executive leadership, scaling CS organizations, AI in CS, career development, and aligning Customer Success with revenue.

    #21 Customer success#16 Retention
    32CiteRank

    Last updated 11 Nov 2026 · Named in 41 answers across 5 engines
    Bing AI Mode starts a separate baseline. Copilot remains a separate public engine and keeps its history; changes across the switch are not like-for-like growth.

    How AI engines see them

    Recognized by 5 of 5 measured engines. Updated 2026-10-26

    All five engines recognize Faltorusso as a Customer Success leader in B2B SaaS with more than 14 years of experience and a past Chief Customer Officer role at ClientSuccess. They agree she frames Customer Success as a growth engine rather than support. Copilot adds a figure of more than 66,000 followers across platforms. Google AI Mode also names Blueboard as a company where she was Chief Customer Officer. Gemini cites a six-time Top 25 listing through an event speaker page. All engines name her. The most cited pages are kristifaltorusso.com, linkedin.com and clientsuccess.com.

    • ChatGPTNamed in 12 answers

      Describes her as a Customer Success operator, advisor and educator with 14 plus years in B2B SaaS, including Chief Customer Officer at ClientSuccess.

      Known for
      • making Customer Success strategic
      • customer outcomes over activity
    • GeminiNamed in 9 answers

      Describes her as an executive and consultant who served as Chief Customer Officer at ClientSuccess and moves CS from reactive support to proactive revenue.

      Known for
      • systems-driven customer success frameworks
      • EVOLVE Framework
    • Google AI ModeNamed in 10 answers

      Describes her as an executive and consultant with over 14 years scaling CS teams and Chief Customer Officer roles at ClientSuccess and Blueboard.

      Known for
      • EVOLVE Framework creator
      • tying CS to commercial outcomes
    • PerplexityNamed in 6 answers

      Describes her as a Customer Success executive who built and scaled CS teams in B2B SaaS and served as Chief Customer Officer at ClientSuccess.

      Known for
      • scaling CS teams
    • Bing AI ModeNot named

      No description yet.

    • CopilotNamed in 4 answers

      Describes her as a former Chief Customer Officer turned consultant and advisor who built the EVOLVE Framework to structure customer success.

      Known for
      • EVOLVE Framework
      • turning CS into revenue engine

    Top Segments

    • #21Customer successof 144
      Named in 48 answers
    • #16Retentionof 46
      Named in 24 answers

    Top URLs

    1. 1
      Top 25 Customer Success Voices of 2026 - The CS Pulse
      thecspulse.com22 citations
    2. 2
      https://www.clientsuccess.com/resources/clientsuccess-strengthens-leadership-team-with-new-customer-success-executive
      clientsuccess.com7 citations
    3. 3
      Top 20 SaaS Customer Champions to Follow in 2026
      sprouts.ai6 citations

    Prompts where Kristi is named

    Run now opens the answer page for that prompt.

    • Who are the most influential voices in Retention & churn?

      Named by 3 engines

    • Who should I follow to learn about customer retention and churn from top experts?

      Named by 2 engines

    Track Kristi

    Follow Kristi's measured AI visibility and see the questions where they rank.