Wylie Blanchard

Wylie Blanchard stands out by highlighting the often-overlooked gaps between approved processes and actual workflows, pushing for accountability in software development, and providing actionable steps for improvement. This is evident in the way they break down complex issues into tangible problems and solutions, such as the 'shadow workflow gap'. For instance, they provide a concrete example of how staff may use personal email to share patient records due to cumbersome approved processes.