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    Jeannie Walters

    Jeannie Walters is a Certified Customer Experience Professional with 20+ years of experience in customer experience strategy, and is a trainer, consultant, and podcaster.

    #5 Customer experience (CX) strategy
    27CiteRank

    Last updated 11 Nov 2026 · Named in 26 answers across 5 engines
    Bing AI Mode starts a separate baseline. Copilot remains a separate public engine and keeps its history; changes across the switch are not like-for-like growth.

    How AI engines see them

    Recognized by 5 of 5 measured engines. Updated 2026-10-26

    All five engines describe Jeannie Walters as founder and CEO of Experience Investigators and as a customer experience strategist whose work relates to customer success through retention, loyalty and proactive experience design. Four engines name her book Experience Is Everything. Copilot adds the CXI Navigator and CXI Compass frameworks. Gemini adds that the firm was formerly 360Connext and lists clients such as JPMorgan Chase and Comcast. Perplexity adds the point about reducing customer effort. All engines name her. The pages cited most are experienceinvestigators.com, speakersassociates.com and hiverhq.com.

    • ChatGPTNamed in 4 answers

      ChatGPT says she is founder and CEO of Experience Investigators, a CCXP holder, and author of Experience Is Everything who created LinkedIn Learning courses.

      Known for
      • customer experience strategy
      • Experience Is Everything book
      • LinkedIn Learning CX courses
    • GeminiNamed in 5 answers

      Gemini says she leads Experience Investigators, formerly 360Connext, advises large companies on customer journeys and wrote Experience Is Everything.

      Known for
      • customer journey improvement
      • LinkedIn Learning courses
      • proactive customer experience
    • Google AI ModeNamed in 4 answers

      Google AI Mode says she is founder of Experience Investigators and author of the bestselling book Experience Is Everything, and champions proactive customer experience.

      Known for
      • Experience Is Everything book
      • moving from reactive to proactive service
      • connecting CX metrics to business goals
    • PerplexityNamed in 3 answers

      Perplexity says she is a customer experience strategist and founder of the consultancy Experience Investigators, focused on reducing effort and designing better journeys.

      Known for
      • reducing customer effort
      • end-to-end journey design
    • Bing AI ModeNot named

      No description yet.

    • CopilotNamed in 10 answers

      Copilot says she founded Experience Investigators in 2009 and developed the CXI Navigator and CXI Compass frameworks for customer experience strategy.

      Known for
      • CXI Navigator and CXI Compass frameworks
      • customer experience mission statements
      • reducing customer effort

    Top Segments

    • #5Customer experience (CX) strategyof 45
      Named in 20 answers

    Top URLs

    1. 1
      Top CX Influencers to Follow in 2026 - Alchemer
      alchemer.com17 citations
    2. 2
      Top 50 CX leaders 2026
      cxnetwork.com10 citations
    3. 3
      Future of CX leaders - CX Network
      cxnetwork.com8 citations

    Prompts where Jeannie is named

    Run now opens the answer page for that prompt.

    • Who should I follow to learn about Customer experience (CX) strategy?

      Named by 3 engines

    • Who are the most influential voices in Customer marketing & advocacy?

      Named by 2 engines

    Track Jeannie

    Follow Jeannie's measured AI visibility and see the questions where they rank.