Skip to main content

    Fred Reichheld

    Fred Reichheld is the creator of the Net Promoter System (NPS) and a leading expert on customer and employee loyalty.

    14CiteRank

    Last updated 11 Nov 2026 · Named in 5 answers across 3 engines
    Bing AI Mode starts a separate baseline. Copilot remains a separate public engine and keeps its history; changes across the switch are not like-for-like growth.

    How AI engines see them

    Recognized by 3 of 3 measured engines. Updated 2026-09-21
    • ChatGPTNamed in 1 answers

      No description yet.

    • GeminiNot named

      He is a business strategist, author, and Bain Fellow.

    • Google AI ModeNot named

      He is a business strategist and founder of the Loyalty practice at Bain & Company.

    • PerplexityNamed in 2 answers

      He is the creator of the Net Promoter Score and a Bain Fellow.

    • Bing AI ModeNot named

      No description yet.

    • CopilotNamed in 2 answers

      No description yet.

    Top Segments

    • -Customer experience (CX) strategyof 45
      Named in 1 answers

    Top URLs

    1. 1
      The CXO Advisor List: 2026’s Most Trusted CX Consultants & Advisors
      thecxlead.com4 citations
    2. 2
      Top 50 CX leaders 2026
      cxnetwork.com4 citations
    3. 3
      Future of CX leaders - CX Network
      cxnetwork.com4 citations

    Prompts where Fred is named

    Run now opens the answer page for that prompt.

    • Who should I follow to learn about Customer experience (CX) strategy?

      Named by 1 engines

    Track Fred

    Follow Fred's measured AI visibility and see the questions where they rank.