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    Fred Reichheld

    Fred Reichheld

    @FredReichheld · Bain Fellow, Bain

    Fred Reichheld is the creator of the Net Promoter System (NPS) and a leading expert on customer and employee loyalty.

    CITERANK · AUTHORITY ACROSS AI ENGINES
    AI-cited voice
    ◆ FREE
    35
    CiteRank
    Estimated · single engine (Perplexity)As measured on 9 Jul 2026
    ANSWER SHARE—
    CITATION POTENTIAL—
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    TOPICS THEY OWNWHAT AI CITES THEM FOR
    TOPICS THEY OWN
    ◆Restaurant & food service tech
    ◆Retention & churn
    ◆Observability & monitoring
    ◆User research & research ops
    ◆Content distribution
    ◆Customer success
    ◆Customer marketing & advocacy
    ◆SRE & incident response
    SHARE OF VOICENAMED IN 3 TOPICS · AVG 5.7% · BEST #1
    Of all the names AI gives for a topic, the share that goes to this voice. Measured on prompts that don't mention anyone by name.
    TOPICSHAREPOSITIONENGINES
    Retention & churn
    named as "Fred Reichheld"
    8.3%#1 of 31NaN
    User research & research ops
    named as "Frederik Bader"
    5.3%#5 of 20NaN
    Customer experience (CX) strategy
    named as "Fred Reichheld"
    3.5%#10 of 17NaN
    POSITIONS ON NARRATIVES
    Not yet appearing in any tracked narrative. As this voice is cited across AI answers, their positions will surface here.
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