Zendesk Guide
17 observations5 of 5 engines name itLast seen Sep 22, 2026
Where it is named
| Question | Avg position | Mention rate | Engines |
|---|---|---|---|
| What tools are used for managing knowledge? Personal knowledge management | #6.3 ±4.0 | 3 of 4 answers | ChatGPT, Gemini, Copilot |
| What are some common tools used in knowledge management? Personal knowledge management | #7.0 ±3.4 | 4 of 10 answers | ChatGPT, Gemini, Perplexity, Copilot |
| What are some examples of knowledge management tools? Personal knowledge management | #7.5 ±0.7 | 2 of 5 answers | ChatGPT, Perplexity |
| What are the top 10 knowledge management software? Personal knowledge management | #7.8 ±2.0 | 5 of 10 answers | Google AI Mode, Gemini, Perplexity, Copilot |
| Which technical writing and documentation tools are most popular in 2026? Technical Writing | #10.0 | 1 of 5 answers | ChatGPT |
| Which tool is used for customer onboarding? User Onboarding | #11.0 | 1 of 5 answers | Perplexity |
| Which tools are most effective for customer success? Customer success | #13.0 | 1 of 4 answers | ChatGPT |
Which engines name it - and which do not
- ChatGPT5 questions
- Perplexity4 questions
- Gemini3 questions
- Copilot3 questions
- Google AI Mode1 question
ChatGPT names Zendesk Guide in 5 questions, Perplexity names Zendesk Guide in 4 questions, Gemini names Zendesk Guide in 3 questions, Copilot names Zendesk Guide in 3 questions and Google AI Mode names Zendesk Guide in 1 question.
Counted from the questions above. A question may not have run on every engine.
Where it is strongest and weakest
Strongest
- What tools are used for managing knowledge?#6.3 ±4.0
- What are some common tools used in knowledge management?#7.0 ±3.4
- What are some examples of knowledge management tools?#7.5 ±0.7
Weakest
- Which tools are most effective for customer success?#13.0 ±0.0
- Which tool is used for customer onboarding?#11.0 ±0.0
- Which technical writing and documentation tools are most popular in 2026?#10.0 ±0.0
± is the spread of positions across answers. A wide spread means the ranking is unstable - which means it is winnable.
Source: ranking answers from 5 AI engines, first seen Sep 7, 2026, last seen Sep 22, 2026. This page is generated from observations only - it is not claimed or edited by Zendesk Guide.